The work involves responsibility for determining the eligibility of applicants for tenancy in public housing and/or subsidy of private housing, and for recertifying tenants and recipients for continued eligibility in housing programs.
The Amsterdam Civil Service Commission announces the Open-Competitive exam for: Tenant Relations Assistant
Open Competitive # 66-687 Amsterdam Housing Authority
Date of Examination: December 14, 2019
Last Filing Date: November 5, 2019
Distinguishing Features of the Class:
The work involves responsibility for determining the eligibility of applicants for tenancy in public housing and/or subsidy of private housing, and for recertifying tenants and recipients for continued eligibility in housing programs. Eligibility determinations are based on information obtained through written applications, face-to-face interviews, and related contacts, and are made in accordance with agency rules and regulations and the established eligibility guidelines of the Federal Department of Housing and Urban Development. The work is performed under the general supervision of the Executive Director and administrative staff. This position involves responsibility for keeping track of and resolving tenant complaints, and maintaining housing program records. The work is performed under general supervision of the Executive Director and other administrative staff. The incumbent does related work as required. Supervision of others is not a function of this class.
None, but preference may be given to City of Amsterdam Residents. To meet the preference, candidates must have been legal residents of the City of Amsterdam for a period of at least one (1) month immediately preceding the date of the written test.
1. Graduation from a regionally accredited or NYS registered college or university with an Associate Degree in Human services or a related social science; or
2. Graduation from high school or possession of a high school equivalency diploma and two (2) years of full-time paid experience working with the general public or
3. An equivalent combination of training and experience as defined by the limits of (1) and (2) above.
Scopes / Subjects of examination:
A test designed to evaluate knowledge, skills and /or abilities in the following areas.
Working with people in human services situations
These questions test for a knowledge of general techniques used to deal with common client behaviors such as fear, hostility, shyness, resistance, defensiveness, withdrawal, anxiety and confusion.
Preparing written material
These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.
These questions test for knowledge of the principles and practices employed in obtaining information from individuals through structured conversations. These questions require you to apply the principles, practices, and techniques of effective interviewing to hypothetical interviewing situations. Included are questions that present a problem arising from an interviewing situation, and you must choose the most appropriate course of action to take.
Working with office records
These questions test your ability to work with office records. The test consists of two or more sets of questions, each set concerning a different problem. Typical record keeping problems might involve the organization or collation of numerical data from several sources; maintaining a record system using running balances; or completion of a table summarizing data using totals, subtotals, averages and percents. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.
The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm.
Calculators are permitted, they must be quiet, hand-held, solar or battery powered. Devices with typewriter keyboards such as cell phones, computers, spell-checkers, personal digital assistants, address books, language translators, dictionaries, and any similar devices are prohibited.
Applications may be obtained at the Civil Service Office in Amsterdam City Hall or by sending a stamped self-addressed legal envelope to:
Amsterdam Civil Service Commission, City Hall 61 Church St. Amsterdam NY 12010
Applications received post-marked after the filing date deadline will not be accepted. The applicant should make sure every question on the application is answered and that the application is complete in all respects. All statements made by candidates in their application are subject to verification. This department does not acknowledge receipt of the applications. Candidates will be notified of the disposition of their application. Candidates will be notified by letter, of when and where to appear to take the written test. If candidates have not received a notice to appear for the written test three (3) days prior to the exam date, they should call our office at (518)841-4341.
A $15.00 non-refundable application fee is required for each separately numbered examination for which you apply. The required fee must accompany your application. Send a check or money order payable to City of Amsterdam. Write the examination number(s) and the applicant’s name on the check or money order. DO NOT SEND CASH. If your application is disapproved, the fee will not be refunded. You should carefully review the announced minimum qualifications and any residence requirements and apply only for those examinations for which you clearly qualify.
Religious Observer/Disabled Candidates/Military Members:
Applicants whose religious beliefs or military service prevent their taking examinations on the scheduled date and disabled candidates who require special accommodations to take the test should indicate the need for special arrangements. Military Service Members: If you apply for an examination during the filing period but are on active military duty on the date of examination is scheduled, you may request a military makeup examination. Contact Amsterdam Civil Service for more information. If you are on active duty or discharged after the filing period has begun, you may apply for the examination up to ten days before the test date.
Section 23.2 Statement:
This examination will be prepared and rated in accordance with Section 23.2 of the Civil Service Law. The provisions of New York State Civil Service Law, rules and regulations dealing with the preparation and rating of examinations will apply to this examination.
Multiple Exam Takers:
If you have applied for both State and local government examinations, you must notify Amsterdam Civil Service of your intent to take both a State and a local government examination. When taking both a State and a local government examination you will be required to take all your examinations at a State examination center. You will be advised by letter when and where to report for your examination.
If you have applied for other local examinations examination, call or write to each Civil Service Agency to make arrangements no later than two weeks before the date of examination, as to which test site you will be taking the examination.
Veterans or disabled veterans who are eligible for additional credit must submit an application for veteran’s credit with their application for examination or at any time between the dates of their application for examination and the date of establishment of the resulting eligible list. Applications for veteran’s credit are available from this office. Veteran’s credits can only be added to a passing score on the examination.
Effective January 1, 1998, the State Constitution was amended to permit a candidate currently in the armed forces to apply for and be conditionally granted veteran’s credit in examinations. Any candidate who applies for such credit must provide proof of military status to receive the conditional credit. No credit may be granted after the establishment of the list. It is the responsibility of the candidate to provide appropriate documentary proof indicating the service was in time of war, as defined in Section 85 of Civil Service Law, and that the candidate received an honorable discharge or was released under honorable conditions in order to be certified at a score including veteran’s credits.
Change of Address:
It is the responsibility of the candidate to notify the Amsterdam Civil Service of any change in name or address for the duration of the eligible list. No attempt will be made to locate candidates who have moved.
If any emergency prevents you from appearing for the examination, please notify this office (518)841-4341 no later than 9:00AM on the Monday following the test date, (Tuesday if Monday is a legal holiday) providing verifiable documentation of the reason. A determination will be made as to if you will be scheduled for an alternate test date.
Application Fee Waiver:
A waiver of application fee will be allowed if you are unemployed and primarily responsible for the support of a household. In addition, a waiver of application fee will be allowed if you determined eligible for Medicaid, or receiving Supplemental Security Income Payments, or Public Assistance (Temporary Assistance for Needy Families/ Family Assistance or Safety Net Assistance) or are certified Job Training Partnership Act/Workforce Investment Act eligible through a State or Local Social Service Agency. All claims for application fee waiver are subject to verification. If you can verify eligibility for application fee waiver, complete a “Request for Application Fee Waiver and Certification” form and submit it with your application by the close of business on the application deadline as listed on the examination announcement.
Children of Firefighters and Police Officers killed in the line of duty:
In conformance with section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duty shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.
Civil Service Commission/An Equal Opportunity Employer
Civil Service Commission: Gary McNeil, Chairman
John Mancini, Commissioner
Lynn Kot, Commissioner
52 Division Street
Amsterdam, New York