MAINTENANCE HOT-LINE 518-842-2895

Maintenance Requests and General Repairs

Our maintenance crew takes care of all general repairs. Routine service calls usually take between 1 to 5 days to complete. Of course, emergencies are given top priority and include such problems as: sewer back up; heating problems; non-working toilets, and flooding. If your repair is not made within this time frame, please call the office to check the status of your work order.

To Report a Routine Work Order by Phone During Normal Business Hours

If you have a routine work order, call the maintenance Hot-Line number at 518-842-2895 and dial ext 1005. If you reach the voice mail system, leave a message stating your name, address, telephone number, and what needs to be repaired.

To Report a Routine Work Order by Email

If you have a routine work order and wish to submit an your request to maintenance, please complete and submit the online work order request through your tenant portal.  Maintenance Requests are read during normal business hours.  You will receive a confirmation email when the work order is received and read.

Emergencies after Business Hours

If you need emergency repairs after business hours, call our Maintenance Hot-Line at 518-842-2895 and you will be automatically transferred to our on call maintenance worker. When submitting an emergency repair request you must provide your name, address, and a telephone number where you can be reached along with a detailed description of the emergency.

Examples of Emergencies are as follows:

• Danger or potential danger to life or limb caused by a maintenance problem .
• Explosions / Fires (Fire Department must also be notified)
• Gas Leaks
• Elevators out of order
• Floods
• Main sewer lines backed up
• Toilet stoppages when your unit only has one bathroom
• No Heat
• No Hot water
• Inoperable Smoke Detector

Please, always call 911 first for all major emergencies including: burglary or vandalism, fire, criminal activity in the premises. After reporting the emergency to 911, call our maintenance hot-line to notify our maintenance staff.

Residents are not charged for normal wear and tear maintenance needs in their unit. However, if damage is caused due to tenant abuse or negligence, the resident will be charged for the cost of repairs. A list of maintenance charges are also posted in the main office.

Lock-Outs

There is no charge for lock-outs during normal business hours. However, lock-outs after hours will be charged according to the maintenance schedule of charges posted in the main office.

Security

Our job is to provide safe and decent housing. We feel we can say with confidence that our units meet and exceed this mandate. Although no one can guarantee that there will not be a problem we can say we work very hard to provide the best housing you can get.

We do not have in house security or our own police force. We relay on the experience and dedicated police department that serves our community. We work closely with the police to identify and rectify any problems at any of the housing complexes.

We document all complaints that we receive in our computer data base and use that information to make our case against any repeat offender of the lease so that our units maintain a high quality and peaceful setting for our residents.

You need to do your part. Report any problems that we should know about. Don’t wait to the last straw and then tell us. Tell us early so we can try and work out the problems or at least get started on the documentation that may lead to eviction for some lease violation.

To report any instance of Fraud use our convenient on-line Fraud form.