MAINTENANCE HOT-LINE 518-842-2895

Maintenance Requests and General Repairs

Our maintenance crew handles all general repairs. Routine service calls typically take between 1 to 5 days to complete. Emergencies are given top priority and include issues such as sewer backups, heating problems, non-working toilets, and flooding. If your repair is not completed within this time frame, please check the status of your work order on your tenant portal.

 Reporting a Routine Work Order

You can place a routine work order request through the tenant portal or call the maintenance hotline at 518-842-2895 and leave a message with your name, address, telephone number, and details of the repair needed.

Emergencies after Business Hours

For emergency repairs, call our maintenance hotline at 518-842-2895. You will be transferred to our on-call maintenance worker. Provide your name, address, a telephone number where you can be reached, and a detailed description of the emergency.

Examples of Emergencies are as follows:

•  Danger or potential danger to life or limb caused by a maintenance problem .
• Explosions / Fires (Fire Department must also be notified)
• Gas Leaks
• Elevators out of order
• Floods
• Main sewer lines backed up
• Toilet stoppages when your unit only has one bathroom
• No Heat
• No Hot water
• Inoperable Smoke Detector

Always call 911 first for major emergencies. After reporting to 911, notify our maintenance staff.

Maintenance Charges

Residents are not charged for normal wear and tear maintenance needs in their unit. However, if damage is caused due to tenant abuse or negligence, the resident will be charged for the cost of repairs. A list of maintenance charges are also posted in the main office.

Lock-Outs

There is no charge for lock-outs during normal business hours. After-hours lock-outs will be charged according to the posted maintenance schedule.

Security

We strive to provide safe and decent housing. While we do not have in-house security, we work closely with the local police department to address any issues. Report any problems early so we can address them promptly.

We do not have in house security or our own police force. We relay on the experience and dedicated police department that serves our community. We work closely with the police to identify and rectify any problems at any of the housing complexes.

We document all complaints that we receive in our computer data base and use that information to make our case against any repeat offender of the lease so that our units maintain a high quality and peaceful setting for our residents.

You need to do your part. Report any problems that we should know about. Don’t wait to the last straw and then tell us. Tell us early so we can try and work out the problems or at least get started on the documentation that may lead to eviction for some lease violation.